Return & Refund

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy: Cancellations will only be considered if the request is made 20 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep. INDRA HOSIERY MILLS does not accept cancellation requests for perishable items likeflowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 20 days of receipt of products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 20 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision. In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.In case of any refunds approved by INDRA HOSIERY MILLS, it will take 15 days for the refund to be processed to you.

Return Policy

We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.You agree that there may be a certain category of products / items that are exempted from returns or Refunds. Such categories of the products would be identified to you at the item of purchase. For exchange/ return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.

Shipping Policy

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company /post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company /postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be),the same is not refundable.

1. ​​We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services. A reverse shipment fee of Rs 100 will be deducted at the time of refund per order, regardless of the number of items within that order. This means that if an order contains multiple items, only a single deduction of Rs 100 will be made for the entire order, not on each individual clothing item.
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
3. For COD orders, a store credit will be provided within 1-2 working days from the day of return pickup on your registered email address/contact number.
4. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
5. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 
6. Payments made with COD option will receive store credit equivalent to the amount paid by you, which can be used anytime.
7. Reward points or store credits are not refundable; and are only redeemable on our store.
8. Shipping Charges are Non-Refundable
9. You can get in touch with us about any issues at our customer support portal by dropping a direct message on our Email i.e indra.fortcollins@gmail.com whatsapp: 981582222 We are available Monday-Saturday between 10 am - 7 pm. All pending queries will be solved on priority the next day. 
10. Cancellations will only be possible if and till the order has not been dispatched from our warehouse. 
11. To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, sunglasses, perfumes, masks and innerwear i.e boxers, briefs, trunks. SNITCH may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

REFUNDS FOR FREE PRODUCT DEALS

Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns. 

TERMS AND CONDITIONS

• Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.

• If you have received an SMS or EMAIL of order delivered status and if it's not received by you, please contact us within 24 hours.
  Email: indra.fortcollins@gmail.com
  Whatsapp : 981582222
  
• The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.

• In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via Email: indra.fortcollins@gmail.com or on Whatsapp: 981582222 with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.

• Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.